It is your responsibility to check that all details and aspects of your order are correct, and suitable for your requirements. Check that your new furniture can be fitted into the room of choice, paying particular attention to door and entry, width and height. We will not attempt to deliver goods into an area where it is identified that the access is restrictive. In these circumstances, we will deliver to your door only. To avoid disappointment, please refer to our Online Measuring Guide for assistance.

Joysleep is renowned for offering the highest quality furniture at the best prices. In the unlikely event that you find the exact same item for sale elsewhere at a lower price (including offers) before your furniture is delivered, we will gladly match that price and refund the difference.

We accept all major credit and debit cards including MasterCard, Visa, Visa Electron, Delta, Maestro and Solo. You can pay by Cheque or Cash in GB Pound Sterling, US Dollar and Euros. Cash payments would have to be made instore. Some stores accept Shopping Vouchers (terms and conditions apply)

As we offer the very best prices for the products that we sell, we believe that other companies should not have the opportunity to just use our prices as a basis for price matching. If you want the price for an item please call your nearest store who will be happy to assist by providing you the best prices. If you have found the same item elsewhere please give us the opportunity to better that price.

You can place an order instore, over the phone or by email. If you place an order over the phone or by email you will be sent an invoice within 5 working days which will serve as your order confirmation. If you have any queires please contact us straight away to avoid any delays with your order.

When placing an order instore you will be issued with an invoice. The invoice will serve as your order confirmation. For orders placed over the phone or by email you will be sent an invoice within 5 working days.

If you want to make any changes to your order, please call the store that you purchased from and we will do our best to help. For orders by phone or by email please call the store from which the invoice was issued to you. Early alterations within a few days aren't usually a problem. However, Your order is unique to you and is made specifically for you therefore once the goods are in production we are unable to make any ammendments or cancellations. Please note that when merchandise is ordered at different times we cannot guarantee colour matching due to variations between batches. Changing an order may also cause a delay with your delivery time and may alter the price you have been quoted.

When placing an order you should have been given an estimated delivery time. As we sell furniture from all around the world we have varying lead times.

If the quoted lead time changes, we will let you know straight away. While Joysleep cannot be held liable for any delays which are beyond our control, we will make every effort to keep you informed.

For the majority of our furniture, we offer the ability to order in a variety of colours. We advise that you should, when possible, visit our store where we have swatches for all our different colour options.

The balance becomes payable when the goods have arrived in our warehouse and we phone you to arrange a delivery. We will not organise a delivery or collection date until your account is settled. This will typically be within 7 working days. However on a selection of dining and cabinet furniture, which are delivered direct to you from our suppliers, monies may be required up to 14 days before installation, so as not to delay shipment. For payments made by card, settlement of balance must be made with the same card as you used for the deposit. Please allow at least 7 working days clearance if paying by cheque.

On most orders over £1000 in value, Joysleep is pleased to offer you the option of paying for your furniture in easy to manage instalments, which are completely interest free (This might exclude some special offers). The following terms are available and depend on the order value and items purchased: 6, 10, 12, 15, 18, 20, 24, 30, 36months. To take advantage of this payment method first you must fulfil the following criteria: -Be able to pay a 25% deposit, -Be over 18 and a UK resident for a minimum 3 years, -Be able to pay the interest free loan in regular instalments by Direct Debit from a personal bank account linked to you. You can either: -Have the furniture delivered to your Current home address or, -Collect the furniture from your local store or distribution centre. For collections you must produce proof of ID and current home address details. These must match the name and address provided on the official Joysleep Invoice issued to you. Examples of proof of ID include: -Passport, -Driving Licence, -Personal Credit Card. Examples of proof of address include: - Driving licence, -Current Utility Bill (under 3 months old), -Solicitor’s letter confirming a recent house purchase, -Bank or mortgage statement under 3 months old. Interest Free applications must be made and signed for instore. If your application is successful this will act as your balance payment when your order is received into our warrehouse. Your repayments will start approximately 1 calander month after delivery or collection. Delivery or Collection must be made within 7 days of being notified that the goods have arrived into our warehouse.

As standard we deliver within 50 miles of any of our stores, but can arrange for delivery anywhere in the UK mainland. Charges for this are dependent on the furniture being delivered and the distance they have to go. Please call us to enquire if we can deliver to you. If you live within a Congestion Charge Zone please notify us when you place your order, additional charges may apply. We only deliver to the Ground Floor of a property, however, should you wish for the furniture to be taken upstairs, our delivery crew will happily do this for you depending on the ease of access. Although every bit of care is taken, please note Joysleep do not accept any responsibility for damage that might occur to a property during delivery. The delivery crew might ask you to sign a liability disclaimer for deliveries that require difficult manouvering or limited access.

Yes. As our prices are the very best on the market it is not always possible to offer free deliveries. Standard deliveries can be charged at £50 and include a minimum of 2 people who will deliver. Some items carry a higher delivery charge due to the nature of the goods, for example Stone dining tables, as the length of time taken is much longer due to the extra care required during delivery. Often on these deliveries more than 2 members of our delivery crew might be present.

We deliver Monday to Friday only, between the hours of 9am to 6pm. This does not include bank holidays and public holidays.

Once your furniture has been fully paid for, the respective store will alert the distribution centre. The distributiuon centre endevour to call you within 2 working days to arrange a delivery with you.

We aim to deliver your order as quickly as possible and usually no later than 7 days after it becomes available. We would appreciate you accepting delivery on the same basis. We put every effort into arranging delivery on a convenient day with you, however this is not always possible as we might not be in the specific area. We do not give a specific time in the day for delivery due to varying road traffic conditions and unexpected delays with other deliveries, however can give an indication of AM or PM. More accurate time information can be obtained by calling our distribution centre on the morning of delivery on 02087950838. We can arrange for a call to you on a designated number up to one hour before the actual delivery. This service must be organised in advance.

Yes, providing we are notified with a minimum 48 hours notice we will reschedule your delivery with no extra charge. You can either phone the store you purchased through, phone the distribution centre on 02087950838 or send an email to distribution@joysleep.co.uk. If a delivery is cancelled up to 24 hours before the day it is due to be delivered, we can reschedule your delivery to another day but you might face a redelivery charge.

If you have requested a call before delivery, you will receive it alerting you that the delivery team will be with you in due course. Before they arrive please ensure that the delivery team has clear access to the room in which you want your furniture placed, any items that could get damaged should be removed, i.e. tables, ornaments, lamps, light shades, pictures, mirrors etc. Eventhough every effort will be made by the delivery team to avoid any damages, wooden floors can be scratched and carpets can be marked; it is your responsibility to ensure that your floor is protected against such eventualities, as we will not accept any liability in this regard. For Health and Safety reasons our delivery personnel can only deliver via normal doorways and stairways and cannot remove their footwear. On the day of delivery ensure that an adult is available at the delivery address to carefully check the unwrapped furniture and sign and acknowledge receipt in a safe and satisfactory condition by filing in the delivery note. Please record any defect immediately on the delivery note and sign accordingly. Assuming your goods aren't self-assembly, we will position the furniture as directed.

If the delivery is made by our own vans and staff then we will unpack all your furniture and remove all waste packaging for recycling. This is part of our service. It is advisable that our delivery personnel unpack the furniture so that it can be checked as we do not accept complaints once our drivers have left the premises. The delivery team will assemble the furniture if this service has been paid for.

As all deliveries need to be signed for, we will be unable to leave your furniture and it will be returned to the distribution centre. Joysleep will contact you to arrange a further delivery date. There will be a re-delivery charge.

When ordering furniture it is important to check that it will fit into your house and your room. Please check all doors, stairways and the space it has to go into carefully. If the worst happens and it really won't fit in, we will do our utmost to help you come up with an alternative. If during delivery the item will not fit through access routes within the property, for example, the front door, the delivery team can dismantle and reassemble most items (most sofas) in order to get them in. This is on a chargeable basis and can be negotiated with the store in advance or the delivery crew on the day. Items that are more difficult to dismantle may require more detailed work. Joysleep can either leave these goods with you or on a chargeable basis take them back to the distribution centre, where an upholsterer or dismantler can be called in to take the item apart and then reassemble the items in your property once delivered.

Unfortunately, Joysleep are unable to store your furniture for longer than 7 days. If you require storage for longer than this, we can arrange it on a chargeable basis dependent on the order and number of pieces. By delivering goods promptly, as soon as we receive them, we can give you the best value for money.

For a small charge we will take away the furniture you are replacing (please call the store for information). This service is only offered if we deliver using our own vehicles. You may however like to phone your local council who may do this for free. There are also a number of charitable organisations who will remove furniture. Please speak to the store about this service as soon as possible and prior to the delivery. Extra costs may be incurred if the items are large or require dismantling. The delivery crew may refuse to take old furniture away if it is in a particularly soiled condition (even if this service has been paid for).

Naturally we endeavour to deliver all our furniture in good condition. At Joysleep we have spent many hours talking to our suppliers about packing and shipping our products so they arrive safely. We are constantly looking for ways to improve these standards. We also pride ourselves on having an excellent delivery team. It is disappointing for you and us when occasionally things go wrong. When your order has been unwrapped in your home and there are signs of transit damage, this is what to expect:

• If the furniture is useable, despite the damage, we are happy for you to go ahead and use it.
• The Joysleep delivery team will detail the problem on the delivery note. They will ask you to sign it. They may also take photographs to accompany the paperwork.
• The form will be returned to the delivering store. It will be logged against your order number, and assessed for action.
• We will organise a technician to contact you and arrange to visit and repair the problem to manufacturing standards, generally within 7 days. If he/she cannot resolve the matter on the first visit and parts are required, we will endeavour to source them as quickly as possible.
• In the event that a repair cannot be made, we will replace the furniture, or give a full refund. The goods that are deemed faulty revert to the ownership of Joysleep, and must be in our possession before monies are refunded.
• A full refund shall be limited to the original purchase price paid for the unsatisfactory merchandise.
• Your statutory rights are not affected

We regret that in the majority of cases we are unable to accept the return of goods as they have been specially made at your request. If the goods have yet to be delivered to you, there are few cases where we might be able to exchange the order for alternative goods to a similar value. In any event please call us to see if we can help.

All furniture purchased new from us, comes as standard with a 1 year manufacturers guarantee for structure and defects subject to normal wear and tear. Should you require a comprehensive 5 year cover for your goods, this must be purchased before you receive delivery of the furniture.

Please refer to our Furniture Care Guide for assistance.

Our continued success depends entirely on our customers’ satisfaction with our service, and on the quality and reliability of the products we sell. If you are not happy with our service then please call the store you purchased from and liaise with an after sales assistant who will be happy to listen to the concerns and attempt to resolve them in an efficient manner. We would appreciate if a few minutes were taken out to complete the Feedback Form whatever experience is received.